Category: Communications

Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests.

Live Chat Effectiveness 2013

Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences.

Communications

Live Chat in Support Environments

LogMeIn Inc

Communications

Live Chat’s New ROI

LogMeIn Inc

Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies.

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