Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. Businesses have adopted 24-hour delivery cycles, and customers assume that their applications will be always on, always available, and always lightening fast. The realm of “”IT”” or “”on-call”” is now a complex landscape that requires constant attention to […]
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What’s the most popular way of accessing important information during a firefight? How many people does it really take to solve an IT incident? Is alert fatigue a real thing? VictorOps surveyed over 500 IT professionals and asked them about how they’re handling the on-call process. Those who participated dished on everything from the details […]
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Modern company IT responsibilities have changed dramatically in the last 20 years. Where IT used to be a support function to the business, now in most businesses, IT is a critical part of the system. Gone are the days of waiting till morning to fix a problem with a database, network or server. Today’s IT […]
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Following an IT incident through to resolution is more than just acknowledging an alert and restarting a server. The recent State of On-Call Report found that it takes most companies an average of 10-30 minutes to resolve an incident with an average of 5 people involved. Imagine how much money and time companies are spending […]
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