Category: Productivity

New research shows how the COVID-19 pandemic will continue to reshape workforce communications.

Mobile devices can be vital to keeping employees connected with coworkers and customers. But how do you protect them against the threat of cybercriminals?

More patients are using telehealth than ever before. However, that doesn’t mean that all of them are having a positive experience. Healthcare providers play an important role in improving the patient experience during telehealth visits.

If you’re considering healthcare communications platforms so you can effectively implement telehealth services, be aware that not all platforms are created equally. There are certain features that are nice-to-haves, while others are a necessity.

Today, healthcare innovations abound. Yet, patients still experience long wait times or multiple call transfers when contacting their providers. Many providers haven’t adopted modern communications solutions, leading to frustrated patients and negative patient experiences.

Telehealth solutions are fundamentally changing how healthcare provider organizations are organizing, delivering, and distributing healthcare services across the care continuum.

The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least double what it should have been.

Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings.

Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce.

A unified communications platform elevates employee productivity and experience while also boosting your customer experience.