How the Surge in Remote Work is Impacting Workforce Communications

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New research shows how the COVID-19 pandemic will continue to reshape workforce communications. Businesses have scrambled to get the right systems in place, including VoIP and unified-communications-as-a-service (UCaaS), with the shift to work from home (WFH). Verizon, along with 451 Research, polled businesses to gather insights into the long-term effects of WFH policies along with

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Five Top Mobile Security Threats and How to Protect Against Them

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Mobile devices can be vital to keeping employees connected with coworkers and customers. But how do you protect them against the threat of cybercriminals? Learn about the top five mobile security threats and how to safeguard your devices and business against them.

Telehealth Dos And Don’ts For Better Patient Experiences

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More patients are using telehealth than ever before. However, that doesn’t mean that all of them are having a positive experience. Healthcare providers play an important role in improving the patient experience during telehealth visits. We’ve created a list of dos and don’ts for providers that will improve patients’ experience with telehealth. Download to read

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Healthcare Communications Platform Checklist For Telehealth Implementation

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If you’re considering healthcare communications platforms so you can effectively implement telehealth services, be aware that not all platforms are created equally. There are certain features that are nice-to-haves, while others are a necessity. We’ve created a checklist of essential features for healthcare communications platforms, so you can deliver telehealth services effectively, efficiently, and without

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5 Winning Strategies For Healthcare Communications

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Today, healthcare innovations abound. Yet, patients still experience long wait times or multiple call transfers when contacting their providers. Many providers haven’t adopted modern communications solutions, leading to frustrated patients and negative patient experiences. Those patient frustrations are addressable, though. Here are five winning strategies for successful, efficient, effective healthcare communications. Download to read more.

Cloud-Base Communications Enables Telehealth and Virtual Care Services

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Telehealth solutions are fundamentally changing how healthcare provider organizations are organizing, delivering, and distributing healthcare services across the care continuum. With these solutions, clinicians can remotely connect with patients, family members, and caregivers to triage current medical problems, monitor ongoing chronic conditions, and provide education on how to maintain compliance with prescribed care plans. Download

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The Future of Customer Experience

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The evolving customer experience landscape Laura’s bill arrived without warning, feeling heavier than usual. When she opened the envelope, she discovered why: her energy bill was at least double what it should have been. She stared at the number, trying to work out where here increased energy usage had come from.

The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)

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Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.* Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more. Enhanced capabilities.

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Cutting the Cord

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Today’s economy is customer-centric, and customer expectations have never been higher. Businesses need to adopt omnichannel digital engagement tools to empower their agents and connect a global workforce. Traditional on-premises contact centres can’t keep up—they lack the scalability and flexibility of cloud-based solutions.

Unify Your Communications

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With an increasing number of legacy PBXs being end-of-lifed, organizations need to decide how to move forward and have to make many decisions. Moving to a cloud-based, Unified Communications as a Service (UCaaS) solution should be top of mind. RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities.

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