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Streamlining Secure Federal Research and Development Collaboration With Box

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Research and development (R&D) is a core capability of the federal government. It is critical to the advancement of defense systems, improves our nation’s renewable energy technology, and drives innovation — which propel our economy forward. Federal agencies need a secure digital content platform to share and edit documents, presentations, spreadsheets, and other unstructured content,

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The Content Cloud and Zero-Trust Architecture

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The need to implement Zero-Trust Architecture (ZTA) has influenced major investments and priorities among federal CIOs. While most agencies began this journey several years ago, zero-trust efforts have accelerated after the guidance and direction provided in Presidential Executive Order 14028 and OMB Directive M22-09. However, as agencies navigate executive guidance for implementation at the end

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IDC | Hybrid Work Drives Need for Native Data Security

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Over 50% of organizations globally have suffered a ransomware attack that blocked access to systems or data — and more than 20% say the affected data was valuable, sensitive, or secret. With hybrid work increasingly the norm, those numbers are rising. There’s a call for increased security around the content that matters — and that content is

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How to Secure Your Content in the Cloud With Box

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Secure Life Science content in the cloud Security breaches are happening all the time — and the Life Science sector has been hit hard. Deloitte believes that cybercrime in Life Sciences can knock as much as 20% off the valuation of a company. The impact of a data breach in the sector is not to

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CIO Guide: 4 Steps to a Risk-Free Cloud Migration

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Cloud technologies, and cloud telephony specifically, have matured greatly—richer functionalities, stronger security, better uptime, and enhancements to user experiences. The result is a market in transition, with businesses moving from data centers to the cloud at a rapid pace. But despite the meteoric rise, the truth is that the majority of enterprise communications today remain

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RingCentral’s Unified Communications and Contact Center Solution

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With a unified communications and contact center solution, you can exceed customer expectations at every touchpoint and maximize return on investment (ROI). Don’t believe us? Businesses that have an integrated unified communications as a service (UCaaS) and contact center as service (CCaaS) report the following:• 56.7% increase in customer satisfaction ratings• 23.4% reduction in monthly

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How RingCentral Helped These 6 Companies Better Serve Their Customers

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Creating a solid customer experience is the key to customer satisfaction and retention, and your customers will notice if your solutions are not meeting their needs. Modern features and solutions—like cloud-based contact centers that support remote agents—will help you grow your business by making it easier to be customer centric. Read how the right technology

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Long Live Customer Service! Your Answer to Great Customer Experiences

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Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer service strategy in our latest eBook.

Why it Pays to Have a Single Vendor for Cloud Communications and Contact Center

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How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches. Multiple vendors mean there’s a disconnect between your contact center and the rest of your business, which complicates the customer experience,

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Cloud PBX for Microsoft Teams – Small and Mid-Sized Business Edition

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Get the most out of your Microsoft Teams investment with RingCentral Cloud PBX for Microsoft Teams. Upgrade your setup to include enterprise-grade telephony for faster productivity, stronger reliability, and tighter security irrespective of your business size. This guide to enhancing Microsoft Teams setup will help you gain insights into:• The importance of direct routing for

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