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Combination of Message, Video, Phone eBook

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Why combining your messaging, video, and phones is key. This timely eBook details how to securely bring your messaging, video, and phones together and the must-haves you should require from any cloud communication provider you choose.

Bring World-Class Customer Experiences and Calling Into Microsoft Teams

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Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. Remote and hybrid work has also become

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Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

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The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.

Telephony for MSFT Teams: What to Look for (Cavell)

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Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know

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2022 State of Customer Experience Technology

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Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for

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Achieving Personalized Contact Center Experiences

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Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers

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How Unified Communications Can Deliver Certainty in Times of Crisis

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In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves. In

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3M HEALTH INFORMATION SYSTEMS: Scaling Cloud Knowledge to Scale Cloud Operations

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Scaling cloud knowledge across a quickly growing team — and across distributed geographies — is no easy feat. See how 3M Health Information Systems is using A Cloud Guru to create training “waves” to build skills quickly across the organization.

Capital One Leading in Cloud By Investing in People

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Capital One is a leader in cloud adoption Capital One was one of the first enterprises to understand the potential of the public cloud, recognizing the unmistakable value in the agility, productivity, security, and efficiency that building on it provides. To help achieve their cloud-based transformation, Capital One developed Tech College to serve as its

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The GCP Dictionary of Pain

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We analyzed millions of responses to hundreds of our hardest questions based on the performance of our learners in those questions. From that, we analyzed some of the top terms and concepts that can trip us up—and help us all get on the same page when we know what they are. In this guide, you’ll

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