Communication Matters: How Employee Empowerment Impacts Brand Experience

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In order to stay profitable and relevant, successful retailers are focusing on customer experience (CX) to set them apart. They train employees to look beyond the walls of their department and become brand ambassadors, aware that everything they do on the job impacts CX. Since most shopping begins digitally and is often completed at a

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The 2020 Customer Communications Review

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Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold? Check out this survey of consumers’ preferences when it comes to communicating with businesses—and how you can reach out to your customers and prospects in a way that’s actually effective.

Migrating from a Premises-Based PBX to the Cloud: The Tide Has Turned

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This webinar will cover questions that organizations should be thinking about: • What are the key benefits and drivers for moving to UCaaS?• What are the architectural options?• How should organizations migrate to the new service?• Why is NOW the time to migrate to UCaaS? You’ll hear from a leading industry analyst, as well as

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RingCentral Video Security

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With the launch of the RingCentral Video platform to unify collaboration across a modern business environment, ensuring secure and private communications is a top-of-mind concern for business users and IT professionals alike. RingCentral Video is a modern online meetings experience powered by the market- leading RingCentral unified communications platform. It combines high-quality video, audio, screen

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The Power of Connection: Why You Should Integrate Your Business Apps with UCaaS

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The modern enterprise relies on an array of different tools to boost productivity, automate workflows, provide customer relationship management and support, and manage communication both internally and externally. A recent Harmon.ie survey of information workers reports that, on average, 74% of employees have at least five apps open at one time and 16% use more

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Evaluating Enterprise Telephony for Microsoft Teams

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Introduction to telephony in Microsoft Teams Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 75 million—a result of the COVID-19 pandemic and the acceleration of work from home. The fact that Teams is Microsoft’s fastest-growing business application of all time is no surprise. Today, nearly

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The ROI of Employee Engagement For CX Leaders

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This report highlights how fostering employee engagement enables firms to improve CX results, achieve operational efficiency, and influence the financial health of the business.

The Business Value of IBM Sterling B2B Integration and Managed File Transfer Solutions

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In today’s digital economy, the timely and secure flow of information between customers, partners, employees and businesses is crucial for organizational success. Business to Business (B2B) integration and Managed File Transfer (MFT) capabilities have been the cornerstone for organizations thriving in the digital economy. IBM Sterling portfolio is a leader in the B2B data exchange

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What Every B2B Company Needs to Know

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Are you wondering what the new year has in store for retailers? With the unsurmountable changes experienced in 2020, changes that we are still experience to this day, every day, it’s easy to want to look to the future. In this e-book, you’ll explore: • Evolving consumer buying patterns• What’s next for the retail industry

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Forrester: The Omnichannel Maturity Assessment

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Supporting an omnichannel fulfillment program is table stakes in retail today —and particularly in light of pandemic or other market shift conditions. Organizations need to assess their omnichannel maturity to understand their current versus desired state. This report reveals why customers are demanding more, why capabilities must evolve, and how to target areas for improvement.

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