How Zendesk Helps Hr Teams With The Employee Experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize. Now more
Four Key Principles For Evolving The Employee Experience
There is no shortage of challenges that companies and HR organizations now face as a result of COVID, and how to best evolve the employee experience is a question that has surfaced as a result. Everyone is trying to figure out what the employee experience looks like when working from home, back in the office,
Better Customer Experiences With Omnichannel Engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of channel sets up your organization to provide exceptional service both now and down the line. Though it might be tempting to add products and channels piecemeal as you grow, it becomes difficult to later connect the dots and data
Manage Costs, Support Growth, And Drive Retention During An Economic Slowdown
During periods of economic instability and uncertainty, customer service leaders are faced with more than standard-fare challenges. These generally fall into three primary categories:• Lowering and prioritizing costs• Scaling for growth and finding creative ways to increase revenue• Retaining customers, who may be facing these same challenges Any of these are difficult on their own
Navigating Hybrid Work: A Google Workspace Handbook
Navigate the world of hybrid work. Find out why hybrid is about more than just where you work, and learn how Google transitioned to a hybrid workplace.
2023 Harvard Business Review Transforming Data Into Business Value With Analytics and AI
Transforming data into business value through analytics and AI Discover how leaders are approaching data analytics and AI to drive impact in this sponsored report from Harvard Business Review Analytic Services.
2023 Forrester Total Economic Impact for Vertex AI Report
The Total Economic Impact™ of Google Cloud Vertex AI Discover how a composite organization based on interviewed customers achieved tangible value with Vertex AI in this commissioned study conducted by Forrester Consulting on behalf of Google Cloud.
Forrester: The Total Economic Impact Of Google Kubernetes Engine
Put your apps on autopilot. Business benefits and cost savings including 315% ROI. Use industry leading Kubernetes expertise, resource efficiency, and automated operations to speed up time-to-market and lower your IT costs.
Empowering Data Practitioners With Modern Data Integration: Unlock Business Value With Speed, Scale and Simplicity
Speed, Simplicity and Competitive Advantage With Modern Data Integration 55% of organizations use 10 different data sources and 33% use more than 20. Why? Stronger data analytics boost ROI and growth. However, working with mountains of different data from multiple sources eats up costs, time and gets confusing. Make faster, better sense of your data.
5 Pitfalls of SMS
Text notifications fail to deliver on the promise to convert customers. Find out why SMS is an expensive and poor-converting channel, and uncover mobile messaging alternatives to get higher conversions at half the cost. It’s time for product managers and marketers to look beyond the “Black Box” of SMS for mobile notifications. From marketing to