Long Live Customer Service! Your Answer to Great Customer Experiences
Customers expect quick and easy service when they contact your company. Learn how to deliver great customer experiences and what to look for in a communications platform to support your customer service strategy in our latest eBook.
Why it Pays to Have a Single Vendor for Cloud Communications and Contact Center
How many vendors do you use, or are planning to use, for your communications and customer service needs? If your answer is more than one, you’re likely suffering from high costs and unnecessary headaches. Multiple vendors mean there’s a disconnect between your contact center and the rest of your business, which complicates the customer experience,
Cloud PBX for Microsoft Teams – Small and Mid-Sized Business Edition
Get the most out of your Microsoft Teams investment with RingCentral Cloud PBX for Microsoft Teams. Upgrade your setup to include enterprise-grade telephony for faster productivity, stronger reliability, and tighter security irrespective of your business size. This guide to enhancing Microsoft Teams setup will help you gain insights into:• The importance of direct routing for
Combination of Message, Video, Phone eBook
Why combining your messaging, video, and phones is key. This timely eBook details how to securely bring your messaging, video, and phones together and the must-haves you should require from any cloud communication provider you choose.
8 Deployment Pattern Structures to Transform your CI/CD
Good deployment patterns mean fast and repeatable pipelines. Great deployment patterns mean fast, repeatable and safe pipelines. Dive deep into deployment pattern structures to find which ones are best for your SDLC needs in our new ebook: 8 Deployment Pattern Structures to Transform your CI/CD. Download the ebook to learn:• What deployment patterns are and
Creating an Exceptional Developer Experience
To say that good developers are in demand is an understatement, so naturally, making sure that your developers have the best possible experience working with your technology is a top priority. However, delivering that experience is easier said than done. Get a breakdown of what a truly exceptional developer experience looks like in our new
Bring World-Class Customer Experiences and Calling Into Microsoft Teams
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations can count on widespread adoption of well-established apps like Word, Outlook, and Excel. Many are also looking to maximize their investment by driving usage in other services included in their subscription, like Microsoft Teams. Remote and hybrid work has also become
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.
Telephony for MSFT Teams: What to Look for (Cavell)
Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know
2022 State of Customer Experience Technology
Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for