5 Ways AI Can Transform Your Customer Experience
AI has become a sophisticated tool to enhance both agent and customer experiences. Learn the top ways that AI is transforming how businesses deliver customer service in our new ebook.
Building a Business Case for CX
Investing in customer experience is necessary for growth across all areas of your business, but proving this value to other leaders can be difficult. In our new ebook, we’ll teach you how to build a business case for investing in CX.
Manufacturer Moves Windows File Server Workload to the Cloud with Nasuni
Read how Kingston Tech replaced their global Windows file server workloads with Nasuni. Kingston Tech’s Infrastructure Architect had been tracking Nasuni for years, and when he evaluated Nasuni against a competitor, the choice was clear. See why in this quick case study.
10 Point Checklist for a Modern File Data Platform
The traditional file storage silo is dead, and the era of the file data cloud has begun. The aim of this e-book, which is intended for IT and business leaders, is to provide the reader with the basic knowledge and background needed to confidently evaluate solutions for their organization. Leverage this eBook to explore key
Integrating Unified Communications and Contact Center
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service (CCaaS). Businesses are taking this step to improve both the customer and employee experience. Bringing together technologies, including messaging, video, and phone, with customer and CCaaS technologies ensures that the right tools are available
How to Improve Your Customer Experience by Elevating Your Employee Experience
Happy employees, happy customers In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would go up. But if you looked at the highest-performing businesses in the world today, you’ll notice that customer satisfaction goes beyond frontline contact center agents. Modern-day organizations
The Key to Building a Customer-Centric Culture: Combining Your Unified Communications and Contact Center Solutions
Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This means speedy customer service, friendly employees, and regular engagement with your customers. And, since customer-centric companies are 60% more profitable than those who aren’t, it’s beneficial for your business and customers. But
Unleash Your Developers’ Superpowers: Drive Cost Savings and Agility with Low Code Platforms
From managing complex backlogs to increased pressure maximizing resources, IT leaders like you are confronted by more challenges than ever. That’s why you need innovative ways to boost efficiency and reduce costs. In this ebook, you’ll learn how low-code development can help your teams:• Accelerate time to value• Build apps and portfolios efficiently and at
Customer Insights: Hyperautomation and Low Code Testimonials
In this collection of customer testimonials from ServiceNow’s Knowledge 2023 event, you will hear digital transformation stories from organizations across a diverse group of industries, located all over the world. Read how these organizations are taking their organizations to new heights with the Now Platform®. Discover the hyperautomation and low code strategies our customers are