Stage 2 ITSM eBook: Self Service – Consumerize the User Experience


It’s time to consumerize service delivery. A self-service experience helps IT and business users do more, and do it better, at a lower cost. This eBook, “Consumerize the User Experience,” distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short-, medium-, and long-term benefits.

Learn best practices to:

  • Create a self-service portal where users can report issues, make requests, ask questions, and check request status
  • Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more
  • Automate knowledge sharing for better service and less hunting for information

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