No Jitter – Up Your Collaboration Game in the Age of Digital Transformation

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The modern workplace has undergone significant change, and traditional ways of communicating and getting work done are no longer effective. These days, working smarter and more effectively is the difference between business wins and losses. Organizations that do not transform, innovate, and invest in new technologies will get left behind. And C-level executives recognize this

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Seamlessly Embed Business Communications in Cloud Productivity Apps

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Are your employees still fumbling between popular business productivity programs and phones, business SMS, or online meetings? Attend this webinar and learn how RingCentral embeds the comprehensive functions and features of its leading cloud communications into the cloud applications knowledge workers use every day. RingCentral Office® seamlessly integrates cloud PBX and UCaaS capabilities into leading

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Instant Gratification – Satisfy the New Consumer With Engaged, Omnipresent Agents 

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Attend this webinar to learn how combining a cloud contact center with cloud UCaaS transforms CX. You will discover how to extend contact center capabilities to any employee in your organization, and enable direct relationships between customers and your agents—including people with specialized roles outside the contact center. The internet, mobile devices and the availability

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Nemertes Webinar – Achieving Communications Agility with a Cloud Network

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Join John Burke and Irwin Lazar from Nemertes Research as they explore the benefits of unified communications as a service (UCaaS), which includes global reliability, workforce productivity, and freedom from old PBX hardware and costs. Learn how to configure network architectures to support powerful cloud communications that enhance mobility and agility. Discover the options and

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The Power of Cloud-Based Communications Platforms: Making HIPAA-Compliant, Mobile Health a Reality Today

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Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels

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Maximizing the Power of the Cloud Integrating Communications With Business Applications (Infonetics Paper)

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In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of

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Calculating the Real Cost of  Cloud Phone System

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The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This

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5 Ways Disaster Recovery Whitepaper (Contact Center)

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Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a

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Forrester: Contact Centers Must Go Digital Or Die

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In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates:

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A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

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Along with the cost and difficulties of maintenance, an aging PBX may lack the flexibility to handle growth or support a mobile workforce. Many businesses already rely on SaaS products in the cloud for critical business applications like CRM and ERP. Similarly, a cloud phone system provides enterprise-class business communication services without the management and

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