The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions

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Contact Babel, one of the world’s leading CX industry analysis groups, has partnered with ThinScale to produce The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions.

This in-depth guide highlights the key technologies and operational policies used by contact center leaders to create a secure and high-performing hybrid or WaH workforce. This fully independent paper offers insight and advice on:
• Long-term outlook for remote working
• Quality, cost & performance optimisation
• Role of cloud technology
• Security & compliance
• Remote workforce motivation
• Management & communication
The report also covers concerns and challenges raised by contact center leaders, with practical guidance on to overcome them. It focuses on where the key opportunities are for cost-savings, better agent productivity, and operational efficiency.

This resource is highly recommended for contact center business leaders across all departments including HR, IT, Operations and C-Suite.


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