Spotlight on the Supervisor

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How to better manage teams of remote contact center agents

Choosing the Ideal Patient Engagement Solution: Four Must-Haves for Healthcare Providers

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The US healthcare industry is in the midst of an evolving value-based care focus—and for good reason. Focusing on better patient outcomes as a primary goal only serves to heighten the importance of efficiency. In turn, that focus on efficiency results in happier patients and less costly healthcare—a win-win situation for both patients and providers.

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3 Ways Cloud Communications Connects the Ideal Patient Experience Ebook

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In the following pages, we’ll discuss real-life scenarios where these powerful technologies have reimagined how care is delivered today. In each case, we’ll examine these scenarios from both the patient and provider perspective to show how the ideal patient experience drives better outcomes for each

How to Get Maximum Productivity From Your Remote Teams

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When COVID-19 struck businesses in March 2020, companies scrambled to cobble together temporary work-from-home (WFH) collaboration solutions that could help them maintain business continuity as cities and counties went into lockdown. In many cases, these “WFH 1.0” solutions were a success. Remote work kept operations moving, and businesses weathered the storm despite the disruption to

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THE CFO IMPERATIVE: Leveraging UCaaS to Drive Business Transformation, Optimize Spending, and Enable Productivity in the Age of Work-From-Home

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This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies.

Frost and Sullivan Radar Report

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NORTH AMERICAN HOSTED IP TELEPHONY AND UCAAS MARKET

Why You Need Cloud Communications for Your Global Business

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In this eBook, we’ll look at the unique challenges of global communications and how companies can use the cloud to create seamless, cost-effective, agile, and flexible communications systems to support the needs of today’s global organizations

Comprehensive Cloud Security for Unified Communications

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This document describes the comprehensive cloud security employed by RingCentral to help protect customers from growing cyber threats, eavesdropping on voice communications, toll fraud, non-compliance with privacy regulations, and other security risks. It details a multilayer cloud security approach that extends from physically secure and audited data centres to intrusion detection systems to advanced voice

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IDC Marketscape Enterprise

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Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment

How the Surge in Remote Work is Impacting Workforce Communications

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New research shows how the COVID-19 pandemic will continue to reshape workforce communications. Businesses have scrambled to get the right systems in place, including VoIP and unified-communications-as-a-service (UCaaS), with the shift to work from home (WFH). Verizon, along with 451 Research, polled businesses to gather insights into the long-term effects of WFH policies along with

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