Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
The industry analysts at Metrigy reveal how to cut costs, add features, and increase reliability It’s no secret—Teams phone capabilities are problematic and limited, but you’ve got options. This research by Metrigy analysts will help you find the solution that’s best for your business.
Telephony for MSFT Teams: What to Look for (Cavell)
Congrats! You have Microsoft Teams implemented across your business. That’s no surprise given the number of daily Microsoft Teams users grew from just 20 million to a staggering 145 million year-over-year—a result of the COVID-19 pandemic and the acceleration of remote work. But what about telephony for Microsoft Teams? What do you need to know
2022 State of Customer Experience Technology
With customer experience a top priority among the businesses we surveyed, check out the 2022 State of Customer Experience report to learn what technologies they are using to drive their success.
Achieving Personalized Contact Center Experiences
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers
How Unified Communications Can Deliver Certainty in Times of Crisis
In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves. In
Triumph in the Work-From-Anywhere Era
Modern business is mobile. In fact, 75% of small and mid-sized businesses believe the freedom to work from anywhere (WFA) is the new norm. Now, more than ever, it’s crucial for your business to go mobile. With the right cloud-based communications system, you and your employees can easily work on the go. Whether you’re on
2022 State of Human Connections at Work
Prior to COVID, 89% of people worked full-time in person (three or more days). Now, the work environment is quite different, with small and mid-sized businesses increasingly shifting to a hybrid or remote work model. Having a hybrid or full-time remote work arrangement jumped from 11% pre-COVID to 39% during COVID, and that shift seems
How the Combination of Message, Video, and Phone Will Reshape the Future of Work
As businesses approach the next era of remote work and evaluate their business continuity strategies, there’s no better time to think about how your business will support a growing remote and flexible work culture. In the short term, businesses need remote work to keep employees safe as COVID-19 lingers. In the long term, more remote
CISO Guide: Securing Cloud Communication and Collaboration
Messaging. Video. Phone. Secured.From basic essentials to dynamic end-to-end encryption, here’s all the tech you need to protect.Explore the best and most advanced ways to prevent cyber attacks and avoid business-crushing costs in The CISO Guide to Cloud Communications Security. Learn all about cloud communications tech, protocols, and methodologies that will help you:• Ensure information
The Key to Building a Customer-Centric Team
Learn how combining UCaaS and CCaaS can turn you into a customer-obsessed business, reduce operational costs, and more. Together, a unified communications tool and contact center can spark engagement across all of your digital channels, giving your employees the tools they need to provide your customers the best possible experience.