Collaboration
Beyond Web Analytics
Download Beyond Web Analytics: Understanding the why behind the what of online customer behavior and see how Foglight User Experience Management can help your business better understand your
Category: Productivity
Collaboration
Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service. No longer reliant on talking with a call center agent to resolve a problem, check the
Collaboration
Improving Engagement with Multi-Channel Service
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests. These leading organizations do not just open up their service infrastructures to accommodate new
Collaboration
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences. The
Collaboration
Live Chat in Support Environments
Based on research with more than three hundred companies, this report takes a close look at how live chat is used and measured in support settings, how organizations
Collaboration
Live Chat’s New ROI
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies. While there is still ground to cover in the
Communications
Case Study: Island Hospital
Within minutes of deploying the Dell KACE K1000 Management and K2000 Deployment Appliances, both began tracking Island Hospital’s physical and software assets, detailing all of the applications running
Communications
Addressing HIPAA Challenges: Dell KACE and Dell SecureWorks
Your overworked IT team has enough responsibilities without assuming the role of HIPAA police. However, adding technologies for HIPAA Security Rule compliance presents an opportunity to improve your
Communications
Case Study: Redner’s Markets
Redner’s Markets, operating 39 warehouse markets and 14 stores, chose Dell KACE Appliances to serve as the IT team’s “one-stop shop” for streamlining systems management and automating its
Communications
Case Study: South Coast Water District
South Coast Water District (SCWD) deployed the Dell KACE Family of Systems Management Appliances to handle software distribution, inventory tracking, license compliance, security management, remote system support, Windows