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Modernizing the Frontlines With People-First Technology: A Google Workspace Handbook

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Support your frontline workforce with the right tools. Discover helpful resources designed for your frontline workers.

Migration Solved: How Google Cloud Helped Leading Organizations Overcome Their Migration Challenges

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Google Cloud has helped some of the world’s biggest names in business take the pain out of migration. Read this ebook to learn about some of the real-life success stories of these leading organizations in various industries, supported by Google Cloud’s hands-on, tailored partnership and flexible solutions.

The Business Value of Cloud SQL: Google Cloud’s Relational Database Service for MySQL, PostgreSQL, and SQL Server

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Deploy faster and reduce costs for MySQL and PostgreSQL databases. Migrating your databases to Cloud SQL can lower costs, boost agility, and speed up deployments. Get details in this IDC report.

Analyzing the Economic Benefits of Google Cloud Dataproc

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ESG dives deep on the economic benefits of Google Cloud Dataproc Learn how organizations can increase value, lower costs, and reduce complexity by deploying Dataproc.

Harvard Business Review Analytic Services: Cloud Databases: An Essential Building Block for Transforming Customer Experiences

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Cloud Databases: An Essential Building Block for Transforming Customer Experiences Learn how you can unlock new possibilities, implement new features quickly, increase application reliability, and improve operational efficiencies with cloud databases. This research report by Harvard Business Review Analytic Services sponsored by Google Cloud is based on interviews with technology executives, data leaders, and industry

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Harvard Business Review: Business Case for Modernizing Legacy Applications

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Inspire transformation. Application modernization can do more than reduce costs.

The Key to Building a Customer-Centric Team

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Learn how to build a customer-obsessed business, reduce operational costs, and more by combining your UCaaS and CCaaS solutions. Together, a unified communications tool and contact center can spark engagement across all of your digital channels, giving your employees the tools they need to provide your customers the best possible experience.

Metrigy State of Customer Experience Technology

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Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve solid success metrics, they need a well-defined customer experience (CX)strategy backed

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2022 Agent Experience Trends Report

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RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years. This report will reveal the top three factors of rising attrition rates among contact

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MetriStar Top Provider Award: Contact Center Platforms

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RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success.

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