How to Make Hold Times a Thing of the Past with Digital Customer Engagement

By  | September 10, 2020 | Comments Off on How to Make Hold Times a Thing of the Past with Digital Customer Engagement  comments 

Losing touch with customers as they wait on hold, closing phone services overnight, and limiting digital communication channels is a service leader’s ultimate enemy. Today, customers move fluidly between businesses that best serve them, across channels that are most convenient to the customer, until their experience doesn’t meet expectations. Join this webinar with Brian Solis,

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The Crux of the Modern Customer Experience

By  | September 10, 2020 | Comments Off on The Crux of the Modern Customer Experience  comments 

Consumers today are pressuring companies to push their technology in new directions as their demands continually evolve and change. Consequently, businesses are racing to expand their technology to ensure their customers can interact seamlessly with brands on their terms. Organizations who are not meeting these demands risk losing out, big. Today’s customers are abandoning products

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Enabling Digital Transformation with the Right UCaaS Solution

By  | September 10, 2020 | Comments Off on Enabling Digital Transformation with the Right UCaaS Solution  comments 

The cloud is changing the way we work. Disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, workers are using an average of four communications apps each day, checking these 10 times an hour—leading to 32 days of productivity wasted each year. But the goal of the

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Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences

By  | September 10, 2020 | Comments Off on Deploying UCaaS To Achieve Operational Efficiencies and Outstanding User Experiences  comments 

For companies today, standing still in the midst of pervasive transformation presents real danger. It’s become more and more important to leverage technology to compete more effectively. Advanced digital technologies deliver cost-efficiencies and productivity benefits and the solutions in the cloud are the ones that are accelerating technology adoption and reducing technology obsolescence risks. It’s

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TCO Case Study: The Real World Economic Benefits of Cloud Communications

By  | September 10, 2020 | Comments Off on TCO Case Study: The Real World Economic Benefits of Cloud Communications  comments 

IT leaders across the globe are asked to deliver technology and services that empower users to operate and collaborate more efficiently and effectively while reducing vendor TCO. They manage data governance, infrastructure maintenance, and day-to-day operations, all while ensuring data security and compliance, while keeping mounting costs at an acceptable level. In this webinar, learn

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The Remote Work Playbook

By  | September 8, 2020 | Comments Off on The Remote Work Playbook  comments 

Your guide to everything you need to start working remotely, from how to stay engaged, to essential remote work tools, to examples of remote teams doing it right.

IBM Sterling Order Management Benefits Calculator

By  | August 12, 2020 | Comments Off on IBM Sterling Order Management Benefits Calculator  comments 

Deliver on more customer promises by orchestrating smarter order management and fulfillment. Use our benefits calculator to estimate how IBM Sterling Order Management can specifically help your bottom line while creating a better customer experience. This benefits calculator will present you with:• Which omnichannel fulfillment capabilities could benefit your business• The potential annual benefits on

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Categories: Productivity, Webcasts

Seven Key Drivers for Modernizing Your B2B Architecture

By  | August 12, 2020 | Comments Off on Seven Key Drivers for Modernizing Your B2B Architecture  comments 

Businesses need a B2B strategy in order to modernize their B2B infrastructure and support future business growth. This interactive whitepaper highlights the key drivers for companies to help modernize their B2B architecture. Learn how these seven drivers provide you an opportunity to scale and secure your business:• Reduce governance and compliance risk due to outdated

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Categories: Productivity, Webcasts

Helping State & Local Governments Defend Web Applications With Amazon CloudFront and Fortinet WAF

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State and local governments use web applications to deliver critical services for their constituents and must secure those applications against an ever expanding and evolving threat landscape. To help you keep pace with modern application deployments, Fortinet, an industry leader in application security, and AWS have partnered to provide industry-leading performance and security on AWS.

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Helping Federal Customers Defend Their Web Applications With Amazon CloudFront and Fortinet WAF in AWS Cloud

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Federal customers use web applications to deliver critical services and must secure those applications against an ever expanding and evolving threat landscape while complying with FedRAMP requirements. To help you keep pace with modern application deployments, Fortinet and AWS have partnered to provide industry-leading performance and security on AWS. Watch this webinar to learn how

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