Master Class: What Changes With Remote Customer Support?
If your contact center closes its doors to protect the health and safety of employees, or simply to help scale operations, customer service operations will move online. If you’ve never worked from home before, you’re not alone. But as the nation and the world transition to remote work situations, it might be the new norm.
Though you may be wary of this option, remote support poses little threat to your normal contact center operations. In fact, it may even improve them.