Unity Saves $1.3m With Zendesk Automations + Self-Service
Unity is a development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. After a period of explosive growth from 2019 to 2020, Unity decided to address an increase in ticket volume by maximizing its CX system rather than adding new hires. Using Zendesk tools, Unity was able to reduce operational costs and deflect tickets with automation, self-service options, and time-saving workflows. Zendesk optimizations also helped agents decrease handle times and turn support interactions into revenue-generating opportunities.