2021 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide

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Gartner defines unified communications as a service (UCaaS) as a cloud-delivered service that provides many of the same functions as premises-based unified communications (UC) solutions.

UCaaS has matured to the point where it is markedly superior to premises-based UC in collaboration and mobility services The procurement, operational and delivery models for UCaaS typically require less time and effort compared to premises-based UC.

UCaaS providers develop and operate cloud UC services offering superior collaboration, faster deployment and often lower cost compared to premises-based solutions. This Magic Quadrant report assists digital workplace application leaders in selecting providers that best align to their organization’s needs.


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