2022-2023 CX Decision-Maker’s Guide


CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view on self-service vs live agent contact, and customer opinions on AI. Dowload now.

© Copyright 2023 Techprohub and TechPRO Media. All Rights Reserved.