By IBM

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Are you wondering what the new year has in store for retailers? With the unsurmountable changes experienced in 2020, changes that we are still experience to this day, every day, it’s easy to want to look to the future.

In this e-book, you’ll explore:

• Evolving consumer buying patterns
• What’s next for the retail industry

The predictions are crafted by Dr. Michael Haydock, an IBM Fellow, Vice President and Chief Scientist. He has been evaluating consumer and economic behavior for three decades and is publishing his insightful 2021 retail predictions for the first time in 28 years.