UC As a Service (UCaaS)

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The UC as a Service (UCaaS) Scorecard profiles, analyzes, and ranks leading hosted unified communications service providers in the U.S. and Canada. Service provider scores are based on criteria such as installed base of financial stability, market share momentum, service development and support options. Service provider scores and data are displayed in charts and tables

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Digital Workplace of the Future: Enabling Human Communication in Your Workplace

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Cloud technologies have already dramatically reshaped how we all work and live. There’s no denying that businesses today are under tremendous pressure to keep up with the pace of change. The resulting disruptive technologies and business models are creating new opportunities to engage with co-workers, companies, and customers. However, the impact isn’t always positive. Workers

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Overcoming the Digital Age Disconnect

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How disjointed communications technologies are letting customers down — and how to solve it.

RingCentral Cloud Communications Security

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Modern businesses are increasingly concerned about comprehensive security, as threats continue to grow. Employees are more mobile and using differentiated services, requiring in-depth security at all levels. Coupled with the major shift of enterprise adoption in global cloud solutions, the pressure and responsibility of protecting corporate data has subsequently increased. The cloud workplace offers a

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Cloud Communications: a Methodology for Successful Deployment

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Cloud-based communications solutions offer obvious benefits over traditional on-premises PBX systems, including peace of mind, unsurpassed scalability, and overall cost effectiveness. But while cloud technologies can drastically reduce management and implementation complexity, the transition from legacy PBX solutions to cloud-based solutions can still involve unforeseen complications and challenges. The secret to a successful deployment is

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Nemertes: Achieving Agility With Cloud UC

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Businesses are rapidly moving to the cloud for their communications and collaboration needs, especially when they want to deliver a consistent set of services to staff anywhere in the world without the hassles of maintaining a PBX of their own. Unified Communications as a Service (UCaaS) strives to meet business needs for features and performance,

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From Workplace Chaos to Zen

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In today’s workplace, knowledge workers utilize a wide array of apps to communicate, collaborate, and get work done. While critical to business success, this can create chaos and imbalance that causes workers to lose productivity and time. New research demonstrates the need for a single communications platform that integrates with your business workflows to maximize

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The Aragon Research Globe™ for Unified Communications and Collaboration, 2019

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Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and communication. As UCC platforms become more integrated and intelligent, the market will shift to focus more on people and the work at hand and less on

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RingCentral: Secure Cloud Communications and Collaboration

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Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular, the sensitive nature of business communication—with employees and with customers—is a critical focus for security teams. After all, each day companies use phones, text, online meetings, fax, email, and other forms

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Understanding the Real Cost of your Business Communications System

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When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process. Of course, the overall benefits of switching to a cloud phone system, let alone one simple integrated and unified communications solution, clearly outweigh the benefits

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