Lionakis Accelerates Projects and Prevents Disruption with Egnyte
Lionakis Accelerates projects and Prevents Disruption With Egnyte
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Beyond Blueprints – A Guide to Data Driven Construction
Harness the Power of Data to Transform Traditional Practices Most AEC professionals rely on years of experience and instinct. The advent of a centralized, cloud platform has led to a paradigm shift, with data now driving decisions. Egnyte’s Beyond Blueprints Ebook outlines how to embrace the change and harness the power of data for:• Secure […]
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Cue the sparkling: The future of AI in CX
There’s no customer experience without artificial intelligence (AI). Join us to watch Zendesk CTO Adrian McDermott lead us in an engaging presentation focused on AI’s next frontier. its impact to CX, and how to stay on the cutting-edge of your customer experience.
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Conversational Support Made Easy With Zendesk
Depending on the size of your support operations, it might seem easier to stick with a single communication channel and to focus on providing really great support there. That’s all well and good, except that in the Zendesk Customer Experience Trends Report, which features data from 97,500 Zendesk customers, high performing teams are twice as […]
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Your Guide To Growing With Zendesk Suite
During the pandemic, companies across industries were challenged: spread thin, understaffed, and often under-resourced. That left many at risk of providing lackluster customer service experiences. But while businesses felt the strain, customers didn’t lower their expectations–if anything, they raised the bar. How can businesses scale support and stay agile through change? In this ebook, you’ll […]
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Tap Into Self-Service And More Automations With Zendesk Suite
Does your company want to do more with less? Curious how leveraging self-service and automation can both help streamline operations and improve the overall customer experience? Download our datasheet on Suite Growth — a tool Zendesk designed for teams that need to scale quickly and effectively, while adhering to growing ticket volumes.
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Here’s How Customer Service Teams Are Actually Using AI
Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today, it feels like businesses are dealing with higher ticket volumes and more customer issues than ever before. Add uncertainties to the mix—like supply chain issues, staffing shortages, […]
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Unity Saves $1.3m With Zendesk Automations + Self-Service
Unity is a development platform that empowers creators worldwide to build real-time 3D projects across the games, animation, automotive, and architecture industries. After a period of explosive growth from 2019 to 2020, Unity decided to address an increase in ticket volume by maximizing its CX system rather than adding new hires. Using Zendesk tools, Unity […]
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What Is Conversational AI? The Ultimate Guide On How It Works
Conversational artificial intelligence (AI) is a set of technologies that can recognize and respond to speech and tezt inputs. In customer service,the term describes using AI-based tools—like chatbot software or voice-based assistants to interact with customers. Messaging continues to grow as a preferred communication channel for customers, with social messaging apps like Facebook Messenger and […]
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Using AI For Better Self-Service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it’s all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service. It’s especially notable for self-service, the means of how customers solve […]
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Cue The Sparkling: The Future Of AI In CX
There’s no customer experience without artificial intelligence (AI). Join us to watch Zendesk CTO Adrian McDermott lead us in an engaging presentation focused on AI’s next frontier. its impact to CX, and how to stay on the cutting-edge of your customer experience.
Read →
How Zendesk Helps HR Teams With The Employee Experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and service across many channels—phone and email, but also chat and platforms like Twitter. That expectation has carried over into the workplace, where employees have the same standards of service as they do for the businesses they patronize. Now more […]
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