How enabling agents to work from home can not only get you through a disaster or a pandemic, but can also improve your overall customer experience and agent performance.

Finding technical talent can be a daunting and challenging task. It used to be that you could find it in obvious places, but the growing demand for these candidates at almost any skill level has made it feel like there is a shortage. And if you do manage to find qualified people, they’re often already

Read More…

In today’s increasingly complex product delivery workflows, smoothly handing-off work from one lifecycle stage to the next requires clear cross-team communication. But too often, siloed teams and inefficient communication bottlenecks and stalls your productivity. You need complete visibility into the requirements document, each phase of the product roadmap and the related activities of all delivery

Read More…

When it comes to managing requirements, complexity is the new normal. Requirements documents now routinely exceed 100 pages and can change multiple times. But the problem isn’t the requirements document itself — the problem is continuing to rely on a document to manage your requirements in the first place. We have compiled the five biggest

Read More…

As projects grow in complexity, so does the challenge of ensuring that everyone at each touch-point understands the scope and stay in sync with the ever-evolving requirements. How can you manage projects more effectively when scope changes? This paper discusses how the combination of collaboration, traceability, test coverage and change management can all help teams

Read More…

As a design assurance guideline for airborne electronic hardware, DO-254 is considered by many to be a simple duplicate of DO-178, its avionics software sibling. While similarities abound, so do their many differences. And truly, DO-254 is the benefactor, or bane, of avionics projects the world over. But is DO-254 unduly expensive? Does it add

Read More…

Practice of any kind usually involves a modicum of coaching, self-help and repetition. In avionics development, however, there is little time or space for practice, because everything counts. And the results have little margin for error when schedules, budgets and particularly safety are all on the line. How then can “practice” be reconciled with “avionics

Read More…

It’s hard to visualize how a system will function just by reading the requirements specification. Designing tests based on requirements will help make the expected system behaviors more tangible to all the project participants. And the simple act of designing tests often reveals many problems with the requirements long before you execute the tests on

Read More…

Designing a reliable test strategy requires broad, strategic thinking. The goal of test-based verification is to ensure you release a best-quality system that meets customer expectations. But without proper planning and management, testing can be one of the most complicated and expensive phases of the development life cycle. Maintaining test traceability to specific objectives is

Read More…

Embedded systems pose particular design and development challenges. An overlooked software or system requirement could lead to painful hardware redesign late in the process. Beyond functionality, your team must specify, design and build the product to protect against serious safety, security, reliability and performance risks. Yet the imperative to deliver the right product quickly still

Read More…