Lionakis Accelerates Projects and Prevents Disruption with Egnyte
Lionakis Accelerates projects and Prevents Disruption With Egnyte
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Beyond Blueprints – A Guide to Data Driven Construction
Harness the Power of Data to Transform Traditional Practices Most AEC professionals rely on years of experience and instinct. The advent of a centralized, cloud platform has led to a paradigm shift, with data now driving decisions. Egnyte’s Beyond Blueprints Ebook outlines how to embrace the change and harness the power of data for:• Secure […]
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2022 State of Customer Experience Technology
Customer satisfaction is the top priority for business and technology leaders no matter the size of the businesses. However, small businesses are way behind the Customer Experience (CX) technology as compared to larger companies with 400 or more employees. To stay competitive and to offer a memorable customer experience, CX technology has become imperative for […]
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Achieving Personalized Contact Center Experiences
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service? In the past, contact centers have used a one-size-fits-all approach. This made sense for the sheer size and scale of operations. But today, people expect more when interacting with their favorite brands. According to McKinsey, 71% of customers […]
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How Unified Communications Can Deliver Certainty in Times of Crisis
In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams. This is why, in times of uncertainty, organizations should not leave employees to their own devices expecting them to figure things out by themselves. In […]
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Triumph in the Work-From-Anywhere Era
Modern business is mobile. In fact, 75% of small and mid-sized businesses believe the freedom to work from anywhere (WFA) is the new norm. Now, more than ever, it’s crucial for your business to go mobile. With the right cloud-based communications system, you and your employees can easily work on the go. Whether you’re on […]
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2022 State of Human Connections at Work
Prior to COVID, 89% of people worked full-time in person (three or more days). Now, the work environment is quite different, with small and mid-sized businesses increasingly shifting to a hybrid or remote work model. Having a hybrid or full-time remote work arrangement jumped from 11% pre-COVID to 39% during COVID, and that shift seems […]
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How the Combination of Message, Video, and Phone Will Reshape the Future of Work
As businesses approach the next era of remote work and evaluate their business continuity strategies, there’s no better time to think about how your business will support a growing remote and flexible work culture. In the short term, businesses need remote work to keep employees safe as COVID-19 lingers. In the long term, more remote […]
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CISO Guide: Securing Cloud Communication and Collaboration
Messaging. Video. Phone. Secured.From basic essentials to dynamic end-to-end encryption, here’s all the tech you need to protect.Explore the best and most advanced ways to prevent cyber attacks and avoid business-crushing costs in The CISO Guide to Cloud Communications Security. Learn all about cloud communications tech, protocols, and methodologies that will help you:• Ensure information […]
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The Key to Building a Customer-Centric Team
80% of customers now view customer experience as being of equal importance to the products the company sells. With the importance of customer retention, it’s also worth noting that 91% of customers are likely to make repeat purchases with a company that provides positive experiences. When it comes to ROI and profitability, customer-centric companies are […]
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Metrigy State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve solid success metrics, they need a well-defined customer experience (CX)strategy backed […]
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2022 Agent Experience Trends Report
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, two-thirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years. This report will reveal the top three factors of rising attrition rates among contact […]
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