By RingCentral

222Country

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222Business Email

111111Business Email

555555555Business Email*{FIELD}

222Full Name

111111Full Name

555555555Full Name*{FIELD}

222Job Title

111111Job Title

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222Company Phone (No Mobile Phones)

111111Company Phone (No Mobile Phones)

555555555Company Phone (No Mobile Phones)*{FIELD}

222Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>.

111111Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>.

555555555Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>.{FIELD}

Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down the calling capabilities and other communication channels used by agents, the contact center grinds to a halt. The damage this downtime can cause to the brand reputation, customer loyalty, and top-line revenue can be dramatic.

This makes disaster recovery and business continuity planning a must for anyone in charge of contact center operations, as well as for IT leaders who must support the infrastructure. The high cost and inherent vulnerability of on-premises contact center hardware explain why many companies are moving to the cloud. And even in companies that are currently tied to investments in on-premises systems, the cloud offers an excellent and highly cost-effective way to provide redundancy. Hosted cloud contact center solutions—especially those with enterprise-class mobile technologies—further offer the critical capability for agents to switch over to mobile devices in a disaster.

Cloud contact center solutions provide the best way for your business to plan for and survive disaster. A well-architected approach not only houses all the contact center infrastructure and your critical data away from potential disaster sites but also ensures high availability by employing a state-of-the-art network required to bypass local problems.