Critical Capabilities for Unified Communications as a Service, Worldwide

This Critical Capabilities report aims to provide application leaders, as well as digital workplace decision makers, with an understanding of the relative strengths of UCaaS offerings from leading vendors. In each of the vendor write-ups, we identify regions in which the vendor operates, as well as areas in which each vendor has particularly strong operations.

The following four use cases are considered:
• Midsize enterprise — The ability to cost-effectively support organizations with 100 to 999 users with a service that can be deployed quickly and is simple to manage.
• Large and multinational organizations — The ability to support large organizations with at least 1,000 users spread across one or more regions, that require a broad range of UC functions, including telephony, conferencing, meeting solutions, mobility, messaging and workstream collaboration.
• Mobility and remote working — The ability to support organizations that require robust mobility features and other capabilities in order to enable remote and “anywhere” workers.
• UC with integrated contact center — The ability to provide a contact center solution as an integral part of the broader UCaaS offering.

Enterprise decision makers should consider which of these use cases best matches their requirements, in order to identify the providers most likely to meet them.