How Rolls Mechanical Closed Their First Year on BuildOps with a 44% Revenue Increase

Challenge: Growth had outpaced the old way of working

With Rolls Mechanical’s growth came more moving parts, more technicians, more jobs, and more pressure on the people trying to keep everything running.

For years, the team was held together by manual processes and institutional knowledge.

“When I first started, we had a huge map on the wall of the state of Michigan with push pins of where technicians lived. That’s not a great way to dispatch,” says Karly.

As the business grew, that model became harder to sustain. The challenge wasn’t just scheduling bodies to jobs. It was matching the right technician to the right job, equipment, location, and customer expectation, every time.