Master Class: Examples of Virtual Call Centers Doing it Right
A virtual contact center maintains the same goals and operations of a traditional call center, but uses virtual contact center software to allow agents to work from multiple locations. Customer service representatives who work as virtual agents often work from a home office, co-working space, or temporary workspace, such as coffee shops.
But does it work? Switching from on-site contact centers to remote contact centers has significantly improved customer interactions, employee turnover, and agent performance for many companies. Check out these examples of virtual contact centers who are making remote work, work for them.