MO Dept of Labor’s Citizen Engagement Platform Webinar
In this webinar, SATRDÉ will demonstrate how the Department of Labor and Industrial Relations utilizes Zendesk as an omnichannel constituent support solution. We’ll also cover how they were able to achieve a one-touch ticket rate of 78.2%
Zendesk helps government organizations of all size the ability to provide seamless conversations, increased efficiencies in staff productivity and overall increases in constituent satisfaction through multiple channels of communication (i.e. email, web forms, chat, chat bots, voice, text, social media) all centralized for one source of truth.