The Aragon Research Globe™ for Unified Communications and Collaboration, 2019
Aragon Research releases its third Aragon Research Globe™ for Unified Communications and Collaboration. It examines 14 major providers in a market that focuses on all forms of collaboration and communication. As UCC platforms become more integrated and intelligent, the market will shift to focus more on people and the work at hand and less on the mechanics of doing calls and meetings.
The demand for communication and collaboration offerings continues to grow, in part due to cloud flexibility, mobility, and better customer journeys. Video meetings are becoming more seamless and conversational AI is poised to accelerate the shift towards multi-modal interactions.