By RingCentral

222Country

111111Country

555555555Country*{FIELD}

222Business Email

111111Business Email

555555555Business Email*{FIELD}

222Full Name

111111Full Name

555555555Full Name*{FIELD}

222Job Title

111111Job Title

555555555Job Title*{FIELD}

222Company Phone (No Mobile Phones)

111111Company Phone (No Mobile Phones)

555555555Company Phone (No Mobile Phones)*{FIELD}

222Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>.

111111Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>.

555555555Yes, I’d like for you to share my information with RingCentral in order for me to receive information about RingCentral services, products, and exclusive offers through email, telephone, or regular mail. I understand I may unsubscribe from receiving such communications at any time by following the instructions in the communications received. I understand that RingCentral will process my personal data as specified in the RingCentral <a href="https://www.ringcentral.com/gb/en/legal/privacy-notice.html" target="_blank">Privacy Notice</a>.{FIELD}

What type of customer experience does your company deliver from outbound to inbound? Is it consistently positive? Are you in control of the conversation?

When you start looking at selling as a two-way conversation and not separate outbound sales calls and inbound support interactions, elevating every engagement becomes a real possibility.

Most companies manage their inbound customer experience strategy by juggling call volume, agent readiness and engagement, and first-call resolution. However, inbound customer experiences can still be inconsistent, choppy, or time-consuming and the brand and sales suffer.

Outbound communications are an opportunity for businesses to win customers over, beyond a simple sales or collection call. Clue customers in if there has been a change of plans that will impact their schedule. Let them know if their usage patterns are better matched to a different tier of service. All the while, build your sales funnel and keep customers happy long term.

How can you start using outbound to make a two-way customer conversation your greatest advantage, all while leveraging compliance supporting tools? Read this playbook to find out.