The State Of On-Call Report

What’s the most popular way of accessing important information during a firefight? How many people does it really take to solve an IT incident? Is alert fatigue a real thing?

VictorOps surveyed over 500 IT professionals and asked them about how they’re handling the on-call process. Those who participated dished on everything from the details on logistics (what tools they’re using & who makes up the teams) to whether they’re doing DevOps, Agile or infrastructure automation. Our findings touch on the percentage of those conducting retrospectives, the growing prevalence of ChatOps and the most valuable things that teams are doing to solve problems faster. The State of On-Call dives into the emotion behind the process while shedding light on what pain points still need solving. Read for yourself to see how others are dealing with the challenges of being on-call and what they’re doing to make it better.