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5 Ways Disaster Recovery Whitepaper (Contact Center)

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Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a communications server, or an unsuspecting employee clicking on a phishing email with a virus that takes down the network.

Whatever kind of disaster impacts a contact center or critical call functions, it’s hard to overestimate the impact of “out of service” messages or fast busy signals when customers call looking for help with sales or support. Even short periods of downtime can have significant direct and indirect impacts on your operations, financial health, and brand image.

This whitepaper describes five key ways a cloud contact center ensures disaster recovery and business continuity:
• uninterrupted operation with location-independent and device-independent technology
• automates continuity of operations
• saves the cost of redundant premise-based systems
• cost-effectively back up premise-based contact center infrastructure
• saves costs


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