Techprohub | VOIP

Communications Productivity VOIP White Papers & Research

The Power of Cloud-Based Communications Platforms: Making HIPAA-Compliant, Mobile Health a Reality Today

Healthcare organizations are under intense pressure to deliver the highest- quality patient care while complying with state and federal regulations and reducing clinical operation costs. As a result, they require a communications solution that enables better staff collaboration and response times—all while offering security and cost efficiency. This also means delivering communications across the channels […]

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Communications Productivity VOIP White Papers & Research

Maximizing the Power of the Cloud Integrating Communications With Business Applications (Infonetics Paper)

In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of […]

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Communications Productivity VOIP White Papers & Research

Calculating the Real Cost of Cloud Phone System

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This […]

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Communications Productivity VOIP White Papers & Research

5 Ways Disaster Recovery Whitepaper (Contact Center)

Disaster recovery and business continuity plans to prepare for catastrophic events have become must-haves for most companies, and are even mandated in certain industries. However, if you operate a contact center, it doesn’t take a hurricane or earthquake to have a disastrous impact on your business. It could be as simple as someone unplugging a […]

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Communications Productivity VOIP White Papers & Research

Forrester: Contact Centers Must Go Digital Or Die

In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates: […]

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Collaboration Productivity VOIP White Papers & Research

A Guide to Assessing the Network Benefits and Requirements of Cloud VoIP

Along with the cost and difficulties of maintenance, an aging PBX may lack the flexibility to handle growth or support a mobile workforce. Many businesses already rely on SaaS products in the cloud for critical business applications like CRM and ERP. Similarly, a cloud phone system provides enterprise-class business communication services without the management and […]

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Collaboration Productivity VOIP White Papers & Research

How a Cloud Phone System Benefits Multi-Site Businesses

Whether you have a second location across town or 100 sites spread across the country, seamless connectivity across all your locations delivers a number of benefits. Unfortunately, conventional, onsite PBX systems are not well-suited to businesses with multiple locations. They not only lack key features such as direct extension-dialing and online meetings but also require […]

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Collaboration Productivity VOIP White Papers & Research

How Digital, Multichannel Contact Centers Improve Customer Satisfaction

In a 2015 Forrester customer service survey to more than 7,000 adults in the United States, 77% stated their top priority is to have companies value their time. Optimizing your contact center to support customer expectations has an invaluable impact on satisfaction and loyalty. The white paper “Contact Centers Must Go Digital or Die” illustrates:• […]

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Collaboration Productivity VOIP White Papers & Research

IHS Infonetics White Paper: Integrating UC With Business Applications

In this white paper, IHS Infonetics Research discusses how businesses are steadily migrating voice and Unified Communications (UC) to a hosted cloud model. This trend enables seamless use of emails, text messages, instant messages, voice and video—from anywhere. However, key business applications largely remain in their own silos. The paper describes the next wave of […]

Read →

Collaboration Productivity VOIP White Papers & Research

Calculating the Real Cost of a Business Phone System

The biggest problems with on-premise PBX systems revolve around manageability, flexibility, and cost. When replacing a legacy system, the basic cost of getting a new system up and running may be the most conspicuous concern. But it pays to look beyond the obvious hard costs of a new PBX / IP PBX and phones. This […]

Read →

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