The high penetration of ITIL standards has led to a significantly higher IT process maturity for IT service management (ITSM). Enterprises are now able to adopt new IT service innovations at a much faster pace than ever before, which include capacity management solutions. Going forward, utilizing software as a service (SaaS) as a delivery platform

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Until recently, servers, storage, and networking occupied separate domains of infrastructure, each with their own experts and management tools. But over the past half-decade, a new breed of integrated infrastructure systems have come to market, arguably simplifying procurement, integration, and operations management. This can result in both a more efficient and more agile IT infrastructure.

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Today, software applications have become the functional core supporting digital transformation in every area of the business. Modern software development, deployment, and delivery techniques are enabling new models for revenue generation, new roads to mutually beneficial partnerships, and improvements in personalized customer interaction. This research report discusses the top challenges encountered by IT organizations as

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Big data technologies are a disruptive force that is rapidly changing the competitive landscape of business in every industry. While most organizations are taking their time in making the transition, other organizations are getting a significant head start through early adoption. There’s no question that transforming your approach to data management and analytics is a daunting task. This

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In this paper, learn how workload automation can help you adopt, manage, and exploit Hadoop effectively and meet enterprise requirements for self-service, compliance, forecasting, SLAs, and more. Find out how to: • Build out your Hadoop environment more quickly and minimize complexity • Test Hadoop projects efficiently with production data from diverse sources • Avoid

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Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like to say, wow) members of your workforce, they must see you as effective, pleasant, and easy to work with. The service desk is the single point of contact for

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Today’s digital enterprise runs on a foundation of agile applications and infrastructure designed for rapid, efficient response to dynamic business requirements. This evolving landscape poses significant challenges for IT, however. As IT leverages a hybrid environment to deliver services how and when they’re needed, the organization must balance three competing pressures: – Speed – IT

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The Market Leader category represents the leading solutions Ovum believes are worthy of a place on most technology selection shortlists. The vendor in this category has established a commanding market position with a product that is widely accepted as best-of-breed. An excerpt from the report reads “Only one, BMC, can be categorized as being a

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The old ways of implementing security and compliance mandates are no longer acceptable and the risk of high profile breaches has never been greater. Read this white paper and learn new ways to close security loopholes, speed remediation, and reduce the time and effort required to remain compliant. Get started now on your road to

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Today’s service desks must evolve to stay relevant, users expect to request help from IT support in the same way they shop, bank, or update their profile status. In order to meet the needs of their customers, service desk organizations must keep pace with changing expectations and modernize the way information and services are delivered.

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