Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of reliability.
From workplace challenges to the daily to-do list, real life is a series of projects. The question is, do schools adequately prepare students for this kind of environment, particularly in the digital domain?
Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still depend on voice communication.
A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader.
When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits.
Consumers are shifting to Digital and Next-Gen Digital. Generation Z and Millennials have a clear preference towards Digital Channels to communicate with companies. That’s why organizations are focused on delivering first-generation digital.
Today’s workers and customers connect with each other using several different channels, including team messaging, video, emails, chats, and more. Often, they utilise Microsoft Teams to achieve this connection.
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