The Collaborative Contact Center
|![](https://www.techprohub.com/wp-content/uploads/2020/09/Screen-Shot-2020-09-10-at-8.17.52-PM.png)
It’s estimated that businesses today collectively lose $62 billion per year due to poor customer service.1 So what factors account for this massive annual revenue loss?
• High agent turnover rates and slow ramp-up times
• Time-consuming sharing of information
• Inability to access needed experts, reducing first-contact resolution
![](https://www.techprohub.com/wp-content/uploads/2023/10/RingCentral-Logo-Oct23.png)