The Total Economic Impact™ Of RingCentral Contact Center (Forrester TEI Study)
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.*
Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more.
Enhanced capabilities. The companies also enjoyed an improved Net Promoter Score (NPS), higher first-call resolution, powerful analytical and reporting capabilities, and simplified agent training.