Collaboration
Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service.
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Author: LogMeIn Inc
Collaboration
Improving Engagement with Multi-Channel Service
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests.
Read More
Collaboration
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences.
Read More
Collaboration
Live Chat in Support Environments
Collaboration
Live Chat’s New ROI
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies.
Read More
Communications
Multichannel Customer Service: Best Practices for Building Retail Loyalty
The rise of the internet has meant big changes for customer service.
Read More
Communications
Improving Engagement with Multi-Channel Service
Best-in-Class organizations execute on a strategy that supports the multi-channel nature of customer requests.
Read More
Communications
Live Chat Effectiveness 2013
Built on the results of an annual survey of Internet shoppers worldwide, the 2013 Live Chat Effectiveness report outlines Internet shopper communication and purchasing behavior and preferences.
Read More
Communications
Live Chat in Support Environments
Communications
Live Chat’s New ROI
Live chat has proven itself in the support world by providing fast return on investment through easily-achieved agent efficiencies.
Read More