Lionakis Accelerates Projects and Prevents Disruption with Egnyte
Lionakis Accelerates projects and Prevents Disruption With Egnyte
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Beyond Blueprints – A Guide to Data Driven Construction
Harness the Power of Data to Transform Traditional Practices Most AEC professionals rely on years of experience and instinct. The advent of a centralized, cloud platform has led to a paradigm shift, with data now driving decisions. Egnyte’s Beyond Blueprints Ebook outlines how to embrace the change and harness the power of data for:• Secure […]
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The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions
Up until recently, the majority of US contact centers worked in a traditional, centralized model, with only 13% of agents working remotely at home. Faced with the challenges of continuing to run contact centers in an environment decimated by coronavirus, many businesses urgently implemented business continuity plans which involved remote working. As the pandemic comes […]
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MetriStar Top Provider Award: Contact Center Platforms
RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value of the MetriStar Award is that it is based on both customer ratings of providers and quantitative metrics correlating the use of a vendor’s products and services with measurable business success. Want to see all the nice things Metrigy said […]
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Microsoft Teams & Telephony: Why Businesses Prefer UCaaS Providers
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of reliability. In fact, almost 88% of those using Microsoft Teams for messaging and meetings, with a separate UCaaS provider for calling, plan to maintain those […]
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Hybrid Work: Why it’s Time to Move Your On-Premises PBX to the Cloud
In a nutshell, the pandemic redefined “work” as we know it. Companies adopted new technologies and workflows to support large-scale work from home. Workers quickly acclimated to the new environment, with many juggling their personal lives and work obligations more than ever before. It was a monumental shift that tested our agility and resilience. One […]
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Composable Enterprise is the Cloud’s Next Big Thing
INTRODUCTION: DIGITAL TRANSFORMATION DRIVES THE NEED FORCOMPOSABILITY Digital transformation has witnessed unprecedented acceleration since the pandemic began. All businesses—regardless of company size, vertical market or geography—shifted to a digital-first model to adapt to a world where digital technologies are the only way to interact with customers. In addition, most businesses quickly determined that hybrid work—where […]
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Four Essential Elements of Online Project-Based Learning
From workplace challenges to the daily to-do list, real life is a series of projects. The question is, do schools adequately prepare students for this kind of environment, particularly in the digital domain? Some say not – and that’s where project-based learning, or PBL, can help. Meant to help students apply analytical skills to real-life […]
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A Phoney Prediction
Instant messaging, email and video played a big part in keeping employees connected through the pandemic. But recent research shows just how much businesses of all sizes still depend on voice communication. In fact, over half of 25 to 64-year-olds say they’ll use their voice devices more going forward. To prepare accordingly, it’s vital to […]
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10 Ways Voice Will Disrupt Workplace in the Next 5 Years
Voice has always been an intuitive way to communicate with those around us. And from jumping on a call hands-free while driving to changing the temperature on the thermostat with voice commands at home, new innovations in are changing what’s imaginable with next gen voice tech in the coming years. As technology continues to advance […]
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2022 Guide to Leading an Agent-Centric Contact Center
A glance at the 2022 Contact Center Challenges and Priority Study by Contact Center Pipeline sums up the perfect storm faced by today’s contact center leader. 41% percent of respondents cited their biggest challenge as difficulty when hiring and recruiting, 23% noted an increased workload, and 19% said high attrition rates. Use the steps found […]
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Metrigy Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers Lower Costs, Stronger Reliability, Advanced Features
When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) with a number of benefits. In a recent survey of 187 SMBs (defined as those with up to 400 employees) in North America, Europe, Asia, and Australia, Metrigy […]
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