New Thinking For Old Problems: The Executive’s Guide To Common IT Issues

Modern company IT responsibilities have changed dramatically in the last 20 years. Where IT used to be a support function to the business, now in most businesses, IT is a critical part of the system. Gone are the days of waiting till morning to fix a problem with a database, network or server. Today’s IT teams are on the front line 24×7. The following guide provides high-level suggestions from professionals that have been in the IT support business for over 20 years including general advice for IT managers, the challenges in dealing with incidents that are becoming all too frequent and tips on optimizing response to issues in order to reduce Time To Resolution.